Frequently Asked Questions
Everything you need to know about your Shimano gear and orders.
What are the shipping options within Canada?
We offer standard and express shipping across all Canadian provinces via Canada Post and FedEx. Free standard shipping is available on orders over $150 CAD.
How do I determine the correct component compatibility for my bike?
You can refer to the Shimano Product Hierarchy and Compatibility charts on our website, or contact our technical support team with your current model numbers for assistance.
What is your return policy for cycling apparel and parts?
Items can be returned within 30 days of purchase provided they are in original, unused condition with all packaging intact. Please note that installed components are not eligible for return.
Do Shimano products purchased here come with a warranty?
Yes, all authentic Shimano products are covered by a limited manufacturer's warranty against defects in materials and workmanship, typically ranging from 2 to 3 years depending on the series.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's real-time tracking portal.
Are the prices listed in Canadian Dollars (CAD)?
Yes, as the official Ride Shimano Canada store, all prices are displayed and processed in Canadian Dollars, and applicable provincial taxes are calculated at checkout.